FAQs

After your shipment has been sent, we will send you an email with the tracking code within 24-48 hours. If you have any questions about the shipping code, please contact our customer service department.

At joyheree, we offer jewelry in silver and 14kt and 18kt white gold, as well as gold, rose gold and platinum

Yes, all diamonds on our website are certified by trusted diamond grading institutions such as IGI and GIA.purposes.

Yes, every jewelry will include the diamond certificate or the jewelry certificate. You also have an option to purchase an appraisal certification for your jewelry piece that can be used for insurance purposes.

All our products come in an exclusive, branded box designed to keep your jewelry secure. Each purchase includes a microfiber cleaning cloth for effortless maintenance. Our packaging reflects our commitment to sustainability, aligning with our vision for a friendlier tomorrow.

At JOYHEREE, we ship your jewelry worldwide at no additional shipping cost!

Yes, we do offer free international shipping on our products. We are happy to deliver your jewelry to locations around the world, ensuring a seamless shopping experience no matter the location!

For all international shipments, custom processes and import duties are the customer’s responsibility. Please check with your local customs office for more information.

In case you need your order delivered earlier than mentioned, please contact our customer service team and we will try our best to accommodate your request!

At JOYHEREE, we are currently unable to offer overnight delivery service. If you need expedited delivery, please contact our customer service team to apply for it.

At JOYHEREE, we offer Saturday delivery on request for eligible locations for an additional $50. Simply reach out to our customer service team to request for weekend shipping.

In order to ensure your order is safe, we do not deliver to PO boxes.

For your protection and convenience, we always insure all items for their total value. All the shipments require an adult signature at every delivery destination and you will receive an email confirmation once your order is shipped out by us. To ensure your order is safe, we do not deliver to PO boxes.

Yes, an adult signature is required at the time of delivery to receive the order. JOYHEREE is not responsible for lost or stolen orders once it has been delivered.

At JOYHEREE, we believe you will fall in love with our jewelry! However, if this situation occurs and you feel the need to return any items in your order, we would be more than happy to assist you! We offer a 30-day return policy, allowing a full refund of all items, except for custom-made jewelry and gift vouchers/cards. Read more information about our return policy.

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Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

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Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Yes, JOYHEREE offers a FREE lifetime warranty against all manufacturing defects for all made-to-order and custom-made products. We stand by all the diamonds and jewelry pieces we sell and warrant that they are free of any manufacturing defects at the time of delivery. If you believe your piece is damaged, please get in touch with us for details on how to ship the item back to our quality control team for inspection. Upon inspection, if a warranted issue is found, Friendly Diamonds will repair or replace the item and cover both-way shipping cost for the same.

We are unable to warrant items that have previously been repaired, resized or polished by someone other than JOYHEREE, replacement of lost or missing diamonds, normal wear and tear of items from regular use and discoloration of metal caused by chemicals and make up. If an issue that is not covered under our lifetime warranty policy is found, we will share a price quotation for your approval for such repairs before any work begins.

All repaired items are typically shipped within 7-10 business days from the date of receiving the item. In case we need to remake the item, it can take up to 3 weeks.

We recommend you to regularly clean your jewelry to ensure it is always sparkling. For daily care, we recommend purchasing our Cleaning Kit which effectively removes dirt, oil, dust, and other unwanted materials that reduce the shine on your jewelry. Our cleaning kit includes:
- A microfiber cloth for gentle polishing
- A diamond cleaning pen for precision cleaning
- A jewelry cleaning solution to ensure the shine never fades
- A brush to reach the delicate areas.

Please note: This kit is available exclusively as an add-on at checkout and the components cannot be purchased separately.

Here are a few ways in which you can maintain your diamond jewelry.

Regular Cleaning

Diamonds can attract dust, dirt and oils (even from our body). All of this can dull a diamond’s brilliance. Use our Cleaning Kit for regular cleaning of your jewelry.

Safe Storage

Storing your jewelry securely will prevent it from developing scratches, chiping and damage. Keep your diamond jewelry separate from each other while storing them at home. This prevents scratching.

Avoid Harsh Chemicals

Harsh chemicals such as chlorine can damage the metal of your jewelry. Remove your diamond jewelry while completing household chores, using cleaning products containing chlorine and other harsh chemicals.

Be Mindful

Yes, diamonds are incredibly durable. However, certain activities can put your diamond jewelry at risk of unnecessary wear and tear.
- Remove your jewelry prior to taking part in any physical activities (such as swimming, gardening, heavy lifting, or any sports).
- Be mindful of applying lotions, perfumes, oils before wearing your jewelry as these products can leave residues.

By following these care tips, you can ensure that your jewelry shines and sparkles like it did when you first bought it. For more information on how to care for your jewelry, do not hesitate to contact our customer support team.

There are several ways you can prevent your jewelry from damage. To prevent tarnishing:
1. Keep your jewelry dry
2. Store properly in a cool, dry place away from direct sunlight
3. Avoid harsh chemicals such as perfumes, lotions, cleaning products
4. Clean jewelry regularly with a dry cloth

To prevent scratching:
1. Avoid heavy activities such as gyming, swimming, household chores to prevent damage
2. Regular cleaning to remove dust and particles from surface 3. Store properly, ensuring no two diamonds in a box are touching each other
4. By following these steps, you can keep your jewelry looking shiny and new for longer while preserving its appearance.

Yes, you can send your jewelry in for cleaning.