Shipping Policy

INTERNATIONAL SHIPPING FREIGHT

We offer free shipping for all orders of 60 USD or more! Under that amount, no matter the final destination, the shipping rate is set at an easy-to-understand flat fee of 14 USD.

Shipping freight will be displayed when you add item to cart and select shipping country. As many customer reviews have commented, we always do our best for safe and fast shipping.

CART VALUE	SHIPPING FEE
Under 60 USD	14 USD
60 USD or more	FREE

 

We send emails after shipping to ensure that customers receive their items smoothly and that we can assist them quickly in case of any problems. The following messages are some of the replies from our customers to our follow-up emails. Many of our customers are satisfied with our service.

 

EMAILS FROM CUSTOMER

• "Just got home and found the package. Thank you for packaging them so well, they arrived in perfect condition. They are lovely and I love them very much." —From USA

• "Yes I did! Everything arrived in perfect condition. Thank you." —From USA

• "Thank you for the email. I hereby confirm that the product just arrived and it’s in a very good condition. Thank you for the beautiful package and the fabulous product. Everything is perfect!" —From USA

CARRIERS

JOYHEREE provide the safe and secure delivery services for you to receive your items wherever you are. We cover all damage or loss that occurs during shipping. However, please be aware that if you arrange for a shipping company or import customs broker other than those arranged by our company, it will not be covered by our compensation policy. Please do not hesitate to reach us should you have any concern or doubt.

Our international shipping is offered through YunExpress, DHL and FedEx.

*Estimated delivery time may vary by destination.
*Additional Designation for DHL can be set up through the link after Tracking Number has been provided.

	YunExpress	JAPAN POST	Fedex/DHL
Available Delivery	120 countries	120 countries	220 countries
Delivery Time	7–12 days	5–10 days	2–5 days
Max Weight	2kg	30kg	70kg
Length	Up to 60cm	Up to 1.5m	120cm
Length + Girth	Up to 90cm	Up to 3m	120×80×80cm
Tracking Service	✔︎	✔︎	✔︎
Signature	✔︎	✔︎	✔︎
Insurance	✔︎	✔︎	✔︎
Additional Designation	-	-	✔︎
URL	Service detail	Service detail	DHL Service detail Fedex Service Detail

DELIVERY POLICY

Most of the products are shipped within 5 working days after the order confirmation. Please be advised that it may take more than 5 working days to ship if the products need to be back-ordered. When you order several items at a time, we ship them all together.

Once your parcel is dispatched, we will send you an email with tracking information. After that, you will receive an email to see where your parcel is every time tracking information is updated.

Your signature is required on delivery to ensure safe receipt. In case your parcel is deposited at a local post office due to your absence on delivery etc., please contact them at your end.

Moreover, your items are considered as imports. You will be fully responsible for import duties, taxes and brokerage fees (if any) in your country. These fees may be charged you when your package enters your country (they are not included in payment on our website).

*Shipments cannot be delivered to PO boxes.

 

PACKING/DAMAGE

We pack your items carefully to ensure a trouble-free delivery of your goods. We regularly ship more than hundreds products in a month and we face less than 1 trouble in a month.

We guarantee our products to arrive in perfect condition. In the event that an item from your order is damaged during shipping, please email us with a detailed photo of the damage within 48 hours of your delivery.

Contact form

 

IMPORT TAXES & CUSTOMS FEES

Please be aware that in all cases the customer is responsible for paying any customs fees applied to their order and for providing any and all documents required by customs in the country of receipt.

These costs include the sales tax in the country of receipt (applied to the total value of the order), duties on the cost of products (around 6% for the European Union) and any handling fees applied by the shipping provider.

DHL and FedEx usually send an invoice a few days after delivery where as EMS (JP Post) generally charges the required sum at delivery. For Airmail Small Packet, your national carrier will generally bill you when applicable.

We understand that custom fees are worrying for some customers. We hope that you are reassured by the fact that, when buying on JOYHEREE, you really are ordering direct from china- getting authentic and original China items that are not easily found anywhere else.

• For our customers in the USA: 
  

  - Orders valued at or under $800 are typically exempt from import duties under the U.S. "de minimis" rule.
  - Orders over $800 may be subject to import taxes or customs duties, as determined by U.S. Customs and Border Protection (CBP).

  To comply with international customs laws, we are unable to split a single order into multiple shipments for the purpose of avoiding import duties.
  However, if you wish to avoid exceeding the $800 threshold, you are welcome to:
  - Place separate orders, each valued under $800.
  - Please note that each order will be processed and shipped individually, with separate tracking numbers.

• For our customers in Australia: Orders below $1000 AUD are regarded as 'low value imports' by Australian customs. As of 01 July 2018, customs duties may apply to any goods imported from overseas by consumers in Australia. For more information, please visit the Australian customs website.

• For our customers in Canada: Orders above $20 CAN require that you pay the applicable duties and the GST. For more information, please visit the Canadian customs website.

• For our customers in Singapore: Orders above $400 SGD require that you pay the applicable duties and the GST. For more information, please visit the Singapore customs website.

• For our customers in China Mainland: We are shipping to China Mainland via EMS. EMS is not often stopped by customs, but if it is subject to inspection, you will be charged taxes.

  Instead of import duties and value-added tax, a tax called personal postal articles tax(行邮税) is applied. The tax is 13%, 20%, or 50% depending on the item, but in the case of tableware it should be 13% of the price. However, this is often changed and cannot be guaranteed. Tax is exempted if the tax amount is less than CNY 50.

  Import price limits are also regulated, and purchases should be made within the following limits.

  - Purchase limit per purchase CNY 5,000

  - Annual purchase limit: CNY26,000

  For more information, please visit the China customs website.

• For our customers in the EU: EU Directives calculate the Total Value of the order as a combination of the price of product and shipping fees. The buyer is responsible for paying both consumption tax and import duty of the total value.

  Additional information on importing goods to: Switzerland, Germany, United Kingdom